Complaint Log Management System
What is complaint log management system?
Complaint management is the process of handling, managing, responding to, and reporting customer grievances. This process requires a streamlined approach and constant monitoring to ensure faster resolutions.
What it Does?
- Multichannel capabilities to help your team respond quicker
- Assigning the tickets to the right agents
- Making multi-department collaboration easier
- Improving productivity using intuitive automation
- Keeping processes on track with Blueprint
- Measuring and improving your quality of service
- Picking the right complaint management system
Why it is required?
- Collect tickets from various channels and segregate them in one place
- Assign the tickets to the right agent and notify them promptly
- Provide a Platform that facilitates workplace collaboration
- Save time, manage effort, and optimize productivity using Areteinfo’s CompLog
- Be a step ahead by creating a blueprint of a process from real life
- Measure the quality of your complaint management system